Frequently Asked Questions

How do I connect my stores?

Install StoreSync Hub on your main (master) store and click "Create new connection" to generate a Connection ID. Then install the app on each secondary store and use "Join existed connection" with the same ID.

How many stores can I connect?

There is no limit on the number of secondary stores you can connect to a single master store. Each connection group has one master and unlimited followers.

Can I change which store is the master?

The master store is the one that creates the connection. To change it, you would need to remove the existing connection and create a new one from the desired master store.

Which product fields are synced?

You have full control over which fields sync. Available fields include: title, description, images, prices, compare-at prices, SKUs, barcodes, tags, vendor, product type, SEO metadata, metafields, and more. Each field can be set to sync on every update, only on creation, or never.

How fast are products synced?

Product changes are synced in near real-time via Shopify webhooks. Most syncs complete within 1-3 seconds of the change being made on the master store.

Can I exclude specific products from syncing?

Yes. Use the Exclusions settings to define tags that prevent products from syncing. Any product with an exclusion tag will be skipped during sync.

What happens when I delete a product on the master store?

If product sync is enabled, the product will also be deleted from all connected secondary stores automatically.

Does inventory sync in real-time?

Yes. When inventory levels change on the master store, all connected stores are updated immediately via webhooks.

How does location mapping work?

You can choose from three strategies: "Default" uses the first location of each store, "Name" matches locations by name across stores, and "Custom" lets you manually map specific locations.

What is the Safety Net feature?

Safety Net runs a daily automatic check to find and fix inventory discrepancies that may have been missed by real-time webhooks. You can choose to resolve mismatches by matching the master store or using the lowest quantity.

What can I do with Sync Rules?

Rules let you customize how data is synced. Filter rules can skip products based on conditions (e.g., skip draft products). Transform rules can modify data during sync (e.g., multiply prices by 1.1 for a 10% markup, add region tags, replace text in descriptions).

Can I apply different prices to different stores?

Yes. Create a Transform rule with a "Multiply field" action on the price field. For example, multiply by 1.10 to add a 10% markup for a specific region.

How do rule priorities work?

Rules are executed in order of priority (lowest number first). If a Filter rule blocks a product, subsequent rules are skipped. Transform rules are applied sequentially.

A product didn't sync. What should I do?

Check the Sync Dashboard for error details. Common causes include: the product has an exclusion tag, a sync rule is filtering it out, or the product doesn't have a matching SKU/barcode in the secondary store.

I see duplicate products in my secondary store.

This can happen if the sync entity (SKU or Barcode) is not unique across products. Ensure each product variant has a unique SKU or barcode for proper matching.

How do I contact support?

Email us at support@bobacu.io and include your store domain and a description of the issue. We typically respond within 24 hours.